Company
Contact CleanTrades.
No ticket queue, no chatbot, no support tiers. One inbox, and a person on the other end of it.
Write about anything below. There is no wrong address to pick.
Product
Bugs, feature requests, and anything that is not behaving.
Billing
Invoices, receipts, refunds, cancellations, and plan changes.
Privacy
Access, correction, or deletion of your personal data.
Security
Vulnerability reports. Please reach us before disclosing publicly.
Data and methodology
How we derive a split history, a share count, or a dividend timeline — including when we disagree with another provider.
When you will hear back
We answer within one business day, usually sooner. If you have not heard back in three, assume the message went astray and send it again — that is a failure on our end, not an imposition on yours.
Security reports are acknowledged within one business day. Please give us a reasonable window to ship a fix before disclosing publicly, and we will credit you when it lands if you would like us to.
What we cannot help with
We cannot tell you what to buy or sell, whether to enter or exit a position, or what any of it means for your circumstances. We are not a broker and not a registered investment adviser, so this is not reticence — it is the line we are not permitted to cross. See our Disclaimer.
We also cannot act on your brokerage account. If an order filled wrongly, went missing, or needs cancelling, your broker is the only party who can resolve it.
Postal address
[LEGAL ENTITY NAME][STREET ADDRESS]
[CITY, PROVINCE, POSTAL CODE]
[COUNTRY]
Wondering who is behind this?
Who builds CleanTrades, how it is funded, and where the data comes from.